Hypergrowth Operations
Building 24/7 moderation teams and infrastructure from scratch while navigating 250,000+ reports a day. Engagements: surge planning, vendor selection, KPI design, T&S leadership recruiting.
From 3M to 44M
Designing trust and safety for hypergrowth
Guardrails, policies, and 24/7 operations that keep AI products and social platforms safe, credible, and governable.
Scale is the ultimate stress test
Most safety frameworks work in small settings; very few survive a million-user-per-day growth surge. I help platforms and AI products move beyond reactive moderation to build the infrastructure most users never see — policy guardrails, automated systems, and global operations — that keeps products governable at scale.
I know what breaks, what bends, and what actually scales. Whether you’re navigating the EU DSA or still chasing product-market fit, I’ve spent two decades doing this across government, Big Tech, and hypergrowth startups.
AI Guardrails & Policy
Safety frameworks for LLMs and generative systems — preventing high-harm content before it reaches the user. Engagements: AI moderation architecture, proactive detection design, human-in-the-loop frameworks.
Regulation for Challengers
Navigating the EU DSA, UK Online Safety Act, and Australia’s regime — without incumbent budgets. Engagements: compliance architecture, age-assurance design, transparency reporting, regulator engagement.
Sessions are tailored for conferences, leadership teams, and policy audiences — from mainstage keynotes to closed-door briefings. Tell me about your event →
Selected engagements
Recent keynotes, panels, and briefings.
- Jan 2026 Dublin Social Media Conference — Keynote: “Building Trust in a Broken Internet”
- Dec 2025 PlatGovNet 2025 — Keynote conversation
- Aug 2025 Congressional Staffers Briefing — US government briefing on Bluesky
- Jul 2025 TrustCon 2025 (Roost) — “Open Source Safety Stack” panel
- Jul 2025 TrustCon 2025 (Tremau) — “Decentralized but Not Deregulated” panel
- Jun 2025 BetaKit Most Ambitious Launch — Keynote interview
- Jun 2025 Deloitte Digital Compliance Forum — “Trust and Safety: Your Regulatory Super Power”
- Mar 2025 Trust & Safety Summit (IQPC) — Keynote + “Hyperscaling T&S” panel
- Feb 2025 Cornell Tech — Guest lecture
- Sept 2024 Stanford T&S Research Conference — Decentralized T&S panel
Podcasts & media
Recent conversations, interviews, and features on trust & safety at scale.
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How Bluesky is redefining trust & safety
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In conversation with the Reddit Mod Council
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Track, Measure, Report (webinar)
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What keeps Bluesky’s Head of Trust & Safety up at night?
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Scaling safety during rapid growth
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Bluesky at the crossroads: trust, tech, and building tomorrow’s social web
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Trust & safety at Bluesky — T&S Talks interview
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Bluesky’s approach to trust & safety