Hypergrowth Operations
Building 24/7 moderation, surge response, and KPI-driven triage from zero. Tested at 250,000 reports in a day and a million-user-per-day growth surge.
Head of Trust & Safety, Bluesky
Designing trust & safety systems that scale
From 3 million to 44 million users — building moderation operations, AI guardrails, and adapting to global regulation in real time.
Co-author, Carnegie Endowment Spoken at TrustCon · Stanford · Cornell · Deloitte
- 3M → 44M Users, as Trust & Safety scaled from a protocol experiment to a global platform
- 250,000 User reports handled in a single day
- 1M / day Peak new-user growth surge, navigated live
- 100+ Moderators in a 24/7 global operation
Where I work
I help platforms and AI products build trust & safety that holds up under real-world pressure — from the first moderator to global scale.
AI Guardrails & Policy
Designing safety frameworks for LLMs and generative ecosystems to prevent high-harm content before it reaches the user — without sacrificing latency or product feel.
Regulation for Challengers
Meeting the EU DSA, UK Online Safety Act, and age-assurance regimes head-on — without the legal teams and budgets of the giant incumbents.
A practitioner’s view from government, platforms, and protocols
Built in environments where trust is fragile and the stakes are real — including scaling Trust & Safety at Bluesky from an early-stage protocol experiment to a global operation.
Latest writing
Moderating With Humans, For Humans. “When I joined Bluesky, one of my first promises was that we would get things wrong.” On the impossible trade-offs every moderation system makes — and how Bluesky lives with them.
Where to find more
Writing
Essays on moderation, governance, and the architecture of online safety.
Advisory
Selective engagements with platforms, policy bodies, and startups navigating risk.
Speaking & media
Keynotes, panels, and podcasts on Bluesky, T&S at scale, and platform governance.